Call Center Outsourcing is the process of outsourcing customer issues to a third-party service provider. Companies prefer to provide affordable customer service for their end customers. The call center outsourcing delivered by fox-technology help enhance various call center metrics such as the first call resolution, customer satisfaction, average speed of answer and many others.
fox-technology with its team of talented and qualified call center experts has been providing call center outsourcing services to global clientele since the past 19+ years. Our services help boost business growth and profitability. We are well equipped with the latest tools which help us deliver round-the-clock customer support to the businesses of various nature and size.
Inbound Call Center Services
- Phone Answering Services
- Billing Queries Services
- Product Information Services
- Order Entry Services
- Up-Selling and Cross-Selling Services
- Scheduling Sales Demos Services
- 800 /Toll-Free Answering Services
- Product Recall Management Services
- Subscription Services
- Insurance Claims Processing Services
- Rebate Processing Services
- Claims Processing Services
- Directory Inquiry Services
- Payment Collection Services
- Charge Back Handling Services
- Real-Time Inventory Status Services
- Ticketing Sales Subscription Services
- Sales Closure Services
- Warranty Registration Services
Outbound Call Center Services
- Appointment Setting Services
- Product/Service Promotion
- Customer Satisfaction Surveys
- Welcome Call
- Sales Verification
- Market Research & Surveys
- Lead Generation Services
- Warm Calling/Existing Clients/ Referrals
Advantages of Our Call Center Outsourcing Services
- Improved Support Availability
We work 24×7 to provide the fastest resolution of your customer queries. Our Call Center Outsourcing services help improve your support availability.
- Enhanced Customer Satisfaction
By outsourcing your call center you can spend more time meeting the customer’s needs. Our services help reduce wait times and allows you to provide better customer service.
- Access to Latest Technology
We make use of the latest tools such as Remedy, Zendesk, Fresh desk, OTRS and others which help us deliver magnificent customer experience.